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Q: Is it possible
for a small extra charge to divide the 50 minimum order
into 4 color choices instead of half (25 per color)? A: Yes, if you order 50 mats in 4 different colors (12 each color minimum), we will add a $10.00 service charge, but if you order 25 pieces per color, there will be no extra charge. Please note that this is only applies to sizes larger than 11 " x 14".
Q: Is the minimum
order quantity 100 for clear bags only? A: Yes, because they are in a pre-made package.
Q: Do you make
custom outside dimensions? A: Yes, we can make anything you like up to 30" x 40".
Q: Are the double
mats glued together, or could I switch them around with other
colors or use one (underneath one) alone? A: Yes, we usually glue both layers together by default. However, if you do not a want pre-glued arrangement, upon your request when you order, we can keep them separate so that they stay as single cut mats. As you are ordering, you may experiment with the color choices anyway you want.
Pease notify us if you do not want to the double layers to be glued.
Q: What is your regular turn-around time for Mats? A: The standard procedure is that we need two or three days to cut and prepare the order. So if you order on Monday, we will ship the order on Wednesday or Thursday. If you are in hurry, we could make it faster with a $15.00 service fee.
Q: Where do you ship from? If I ordered
today from MN, approximately when would I receive my order
with standard shipping rates? A: We are based in New York City. If you order clear bags only, we will ship them out on the same day with UPS Ground. It may take 3 business days to Minnesota by UPS ground. The same service will take 2 - 3 business days to Florida, 3 business days to Tennessee, 5 business days to Arizona, and 7 business days to California. For more locations, please consult our S&H Price reference at http://www.ezmats.com/ShippingPriceReference.htm
Q: As
for confirming my order, I can't seem to open the attachment
you sent me. Please let me know what program is it in? it
will help me in opening it. A: We use Microsoft Excel as our production worksheet and invoice sheet. If you use a Mac, we can fax the worksheet and invoice to you if you have trouble opening the files.
Q: Your site lists the standard dimensions
(clear bags) of 5x7, 8x10, 11"x14" etc. but can
I assume they're slightly larger than that in order to hold
the mats. The art pieces which I want bags for are about 1/4
inch thick when I measure the matte (sometimes double matte)
and the foam core (I use a thicker core). A: Yes, our clear bags will have no difficulty comfortably holding ¼” thick mats.
Q: Is there any 'cloudiness' to the
bag or is it in fact crystal clear to highlight photography? A: They
are crystal clear, and self-sealing.
Q: Do the plastic frames snap the clear
part in from the front? A: Yes, they should.
Q: Do you make custom outside dimensions? A: Yes we can make anything you like up to 30” x 40”
Q: I was looking through your site and was very impressed. I am thinking about having my mats done by an outside company and like the way yours sounds; I just have a couple questions. First of all I normally use Bainbridge #61 paper mats, they are acid free and of a nice feel and look. Which of your white mat colors matches this white the closest? Also; are your mats acid free? A: All mats we carry are acid free. Sorry, we don't have Bainbridge #61 boards. But, if you need larger quantity (above 2500 11' x 14" mats on time), we could order this particular color from Bainbridge. In order to maintain the most competitive price, we usually only use the colors listed on our color chart, which combines Crescent's, Rupaco's and Bainbridge's products. If you want, I can mail you free samples of all white boards we have now. Secondly I want to use acid-free foamcore backboards and on your site it says to call to request this, is there an additional charge for this? A: Yes, if you order foam core backing, we will charge the foam core price instead of the chipboard price. Please click here to see prices: www.ezMats.com/BackingBoard.htm. Thirdly I need the windows cut to specific dimensions which are different than those stated is this possible? An example would be for an 11x14 mat; a window of 5 1/8x8 1/8, is it possible to order the windows special cut and if so is there an additional charge? - A: No problem. We can change your window opening sizes for the low custom cut fee of only $0.02
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