Frequently Asked Questions about Mats, Clear Bags, Frames, Shipping and Handling

Q: Is it possible for a small extra charge to divide the 50 minimum order into 4 color choices instead of half (25 per color)?
A: If you order 25 pieces per size or color, there will be no extra charge.

Q: I need the windows cut to specific dimensions which are different than those stated is this possible? An example would be for an 11" x 14" mat; a window of 5 1/8" x 8 1/8", is it possible to order the windows special cut and if so is there an additional charge?
A: No problem. We can change your window opening sizes for a low custom cut fee of only $0.02

Q: Is the minimum order quantity 100 for clear bags only?
A: Yes, because they are in a pre-made package.

Q: Do you make custom outside dimensions?
A: Yes, we can make any dimensions you like up to 30" x 40".

Q: Are the double mats glued together, or could I switch them around with other colors or use one (underneath one) alone?
A: Yes, we usually glue both layers together by default. However, if you do not want a pre-glued arrangement, upon your request when you order, we can keep them separate so that they stay as single cut mats. As you are ordering, you may experiment with the color choices anyway you want. Please notify us if you do not want to the double layers to be glued.

Q: What is your regular turn-around time for Mats?
A: The standard procedure is that we need two or three days to cut and prepare the order. So if you order on Monday, we will ship the order on Wednesday or Thursday.

Q: Where do you ship from? If I ordered today from MN, approximately when would I receive my order with standard shipping rates?
A: We are based in Long Island City, New York City. If you order clear bags only, we will ship them out on the same day with UPS Ground. It may take 3 business days to Minnesota by UPS ground. The same service will take 2-3 business days to Florida, 3 business days to Tennessee, 5 business days to Arizona, and 5-7 business days to California. For more info on shipping, please see our Shipping & Return Policy.

Q: As for confirming my order, I can't seem to open the attachment you sent me. Please let me know what program is it in? it will help me in opening it.
A: We use Microsoft Excel as well as the PDF file for our production worksheet and e-Invoice If you use a Mac, we can fax the worksheet and invoice to you if you have trouble opening these files.

Q: Your site lists the standard dimensions (clear bags) of 5x7, 8x10, 11"x14" etc. but can I assume they're slightly larger than that in order to hold the mats. The art pieces which I want bags for are about 1/4 inch thick when I measure the matte (sometimes double matte) and the foam core (I use a thicker core).
A: Yes, our clear bags will have no difficulty comfortably holding ¼” thick mats.

Q: Is there any 'cloudiness' to the bag or is it in fact crystal clear to highlight photography?
A: They are crystal clear, and self-sealing.

Q: Do the plastic frames snap the clear part in from the front?
A: Yes, they should.