Frequently Asked Questions about Mats, Clear Bags, Frames,
Shipping and Handling
Q: Is it possible for a small extra charge to
divide the 50 minimum order into 4 color choices instead of half (25 per
A: If you
order 25 pieces per size or color, there will be no extra charge.
Q: I need the windows cut to specific dimensions which are different than those stated is this possible? An example would be for an 11" x 14" mat; a window of 5 1/8" x 8 1/8", is it possible to order the windows special cut and if so is there an additional charge?
A: No problem. We can change your window opening sizes for a low custom cut fee of only $0.02
Q: Is the minimum order quantity 100 for
clear bags only?
A: Yes, because they are in a pre-made
Q: Do you make custom outside dimensions?
A: Yes, we can make any dimensions you like up to 30" x
Q: Are the double mats glued together, or
could I switch them around with other colors or use one (underneath one) alone?
A: Yes, we usually glue both layers together by default.
However, if you do not want a pre-glued arrangement, upon your request when you
order, we can keep them separate so that they stay as single cut mats. As you
are ordering, you may experiment with the color choices anyway you want. Please
notify us if you do not want to the double layers to be glued.
Q: What is your regular turn-around time for
A: The standard procedure is that we
need two or three days to cut and prepare the order. So if you order on Monday,
we will ship the order on Wednesday or Thursday.
Q: Where do you ship from? If I ordered today
from MN, approximately when would I receive my order with standard shipping
A: We are based in Long Island City, New York City. If you
order clear bags only, we will ship them out on the same day with UPS Ground.
It may take 3 business days to Minnesota by UPS ground. The same service will
take 2-3 business days to Florida, 3 business days to Tennessee, 5 business
days to Arizona, and 5-7 business days to California. For more info on shipping, please see our Shipping & Return Policy.
Q: As for confirming my order, I can't seem
to open the attachment you sent me. Please let me know what program is it in?
it will help me in opening it.
A: We use Microsoft Excel as well as the PDF file for our
production worksheet and e-Invoice If you use a Mac, we can fax the
worksheet and invoice to you if you have trouble opening these files.
Q: Your site lists the standard dimensions
(clear bags) of 5x7, 8x10, 11"x14" etc. but can I assume they're
slightly larger than that in order to hold the mats. The art pieces which I
want bags for are about 1/4 inch thick when I measure the matte (sometimes
double matte) and the foam core (I use a thicker core).
A: Yes, our clear bags will have no difficulty
comfortably holding ¼” thick mats.
Q: Is there any 'cloudiness' to the bag or is
it in fact crystal clear to highlight photography?
A: They are crystal clear, and self-sealing.
Q: Do the plastic frames snap the clear part
in from the front?
A: Yes, they should.
about our productions and service
Hello all, I just wanted to thank
each and every one of you that was involved in the different aspects of my
recent order. I received my custom cut mat board on Monday and was blown away
by the quality and very quick turnaround! These mat boards are going to work wonderfully
for my upcoming art show and it didn’t break the bank. Thanks
again for being able to deliver such an amazing product at an amazing price!
Keep up the fantastic work. I will
definitely be ordering more materials from y’all in the very near future. Michael
C. - Texas
Good Afternoon. I
received both orders yesterday and absolutely love the products. Thank you for
your service. I will most definitely order from your company again. Once again,
thank you. Gena W. - Alabama
I wanted to contact
you to say thank you and to tell you that I am very happy with your product. I
was also pleasantly surprised by how fast it was finished and arrived
considering the fact that it was a custom size and, on top of that at an
amazing price. Doing business sight unseen over the Internet with a company
that you find from a search engine result, can sometimes be an unnerving
decision. Thanks for making it a great one. I will be returning to ezmats in
the future and will tell others about your site. Scott H. - New Jersey
Thank you very much for your good service once again!!!! > Lisa P. - New York
Thank you Gan. I love the way you keep me posting on progress....A very nice service! Aloha and Suzy T. - Florida
Just a note to let you know that my order
arrived safely and I can not believe the fine quality product you produce . I
must say it has been a pleasure doing business with you and I will be sure to
reccomend your studio to all those I know in the art world .I thank you again
until next time. ..... Best regards, Thomas S. - New Jersey
Well the last shipment came in today and
everything looks great. The three opening mats are supper cool! Just what I
wanted. So from now on when I place an order this is just the way I would like
them cut. Thanks so much for making this possible. I hope they sell good and I
can make another order very soon. Best Regards, Toney B. - California
Thanks for a great job, excellent quality, speedily done and at a great price. Don D. - Massachusetts
NICE, VERY NICE! The square cut looks great!
Doing a series of photos with verses underneath. These mats came out wonderful.
Thanks, Dennis S. -
Thank you for your prompt service, easy to order
website and competitive prices! I will be ordering from you again very soon!
You guys are great! sincerely, Alixandra M. - California
I would like to thank you for handling my
recent orders so well. This is the first time I have ordered from your company,
and it will definitely NOT be my last order. I was very pleased with every
aspect of the process, and will send you a new order as soon as I need more
supplies! Thank you! Shelley H. - Michigan
I want you to know that I think your products, and service
are superb - and your prices are fantastic! I wish all suppliers were as good!
Thanks again, Brett D. - New
Everything came in fine. And thank you for your very careful packing. Russ M. - New York City
Thank you for your prompt response to my inquiry, and for your prompt service on my order. I am very impressed!! I'm doing two craft shows in Florida in February, and I'm hoping that my pet portrait drawings will be enormously successful and that I will be ordering many more mats from you. Thanks again, Susan M. - North Carolina
Thanks. You have a good product and I like how
quickly I receive it after I order. Keep up the good work! And I want to use
your printing services, too. Teresa C. - New Jersey
Thanks ever so much - your assistance is greatly appreciated
your kindness in taken care of my order will not be forgotten - you have a
customer for life - thanks again.
THANK YOU! The order just came in - the mats
look great! Thank you for packaging well. One box was bashed and the other one
was dropped by the UPS guy right in front of us, but the mats inside were fine.
Thanks again, it is a pleasure to work with you. Alex L. - California
Thank you for the accurate & speedy service. The mats
arrived Fri afternoon. Will recommend you to others. Lee S. - Michigan
Thank you for your quick response. I have
ordered from you in the past and would recommend you to others. Kathy F. - Montana
Got the mats today. They look great & your
service is the best! Thanks, Sandy S. - New Jersey
Wonderful!, thanks for your great customer
service. In the future, I'd like to order some mattes and other products from
you as well. Bless your business, Kris N. - Minnesota
My order arrived yesterday. I didn't open it
until a few minutes ago. Your company did a wonderful job. I am so happy with
it. Thank you, Janice S. - California
The mats just arrived and you did a nice job. I will be
ordering again from you. I do festivals and art shows. Thank you again. Marian N. - Texas
Just wanted you to know that you did a perfect
job on the mats. I know that this took a lot of time and effort to do. I
greatly appreciate it. Dot Z. - New York
We wanted to thank you, not only for the
incredibly quick service, but for the quality of your product. It was exactly
what we were looking for. You can be sure we will be repeat customers. John and Sharon H. - Vairginia
Just got your order and I wanted to let you
know the tolerances were great. Perfect job! Thanks again. Robert B. - Illinois
Thanks for your wonderfully fast service and
quality products! Cynthia S. - New York
I received the mats last week and EVERYTHING
was PERFECT! Thank you so much for your prompt service. I will most definitely
be purchasing from your company again. MaryBeth R. - Massachusetts
I just received an order of mats, I'm very
pleased. The quality is excellent. I will be placing an order for the balance
of what I need soon. Bill B. - New York
Thank you so much for letting me know. I very much
appreciate your consistent and prompt communication. It is rare to find a
vendor who provides the high level of service you provide. Matt L. - Tennessee
I received the mats yesterday, as promised.
They are beautiful! Many thanks, Judith K. - New York
We recently ordered some mats from you and are
very pleased with the shipment. Angela S. - Virginia
Order received- very pleased. Thank you. William R. - Georgia
You guys are great! Thanks a lot, you saved
the day. William U. - Florida
Thanks a lot David and Gan – great service as
always! Philip P. - Dublin,